Phone: 520-882-2821
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Subaru E-tune Tuning Program
I rarely write reviews but this has been a great experience. ..
5 of 5 Stars!
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Returns & Shipping

Shipping Damage

Despite how well a parcel is packaged, there is always the chance damage may occur. If an item arrives damaged please contact us IMMEDIATELY so we can get the gears turning with the shipping company. Below are the steps for a damaged shipment claim:
  • List the item(s) that were damaged and/or lost
  • Email a picture of boxed item as well as unpacked damaged item to
  • We will e-mail a return shipping label
  • A claim may take up to 6 weeks before a reimbursement is paid
  • Shipping Fees

    Shipping totals include the following charges - Actual Shipping Cost plus an additional fee to cover Insurance Coverage, Package Tracking, Signature & Delivery Confirmation, Email Notification, Boxes & Packing Material, Fuel Surcharges, Flyers/Brochures, and Labor Cost. International buyers are responsible for ALL duty & taxes their country imposes.

    Shipping cutoff is 12 noon Mountain Standard Time Monday through Friday, excluding holidays, for all parcels and all shipping speeds

    Return Policy

    All returns must be accompanied with a Return Merchandise Authorization (RMA) number. Contact us at or by phone (520-882-2821) for a RMA. Returns will not be accepted without an RMA number. Returned items without an RMA number will be refused. When returning an item, it is recommended to insure the parcel for full value.

    Non Special Order items

  • 1-10 days - There is a 0% restock fee on all unused/new items received within 10 calendar days from invoice date.
  • 11-30 days - There is a 10% restock fee on all unused/new items received within 11-30 calendar days from invoice date.
  • 31-60 days - A 25% restock fee applies for unused/new items received within 31-60 calendar days from invoice date.
  • 61+ days - No returns will be accepted after this point
  • Special Order items

  • These items are subject to a 50% cancelation fee starting on the first day the order was placed.
  • Special Order items are mainly, but not limited to, parts imported from outside the USA.
  • All turbos and super chargers are considered Special Order items
  • Special Orders are non refundable.

    Additional Notes

  • We do not ship, nor accept, Cash On Delivery packages
  • For returns, shipping is nonrefundable in either direction unless a shipping/order error occurred on iA-Performance's end.
  • Orders that are refused on the customers end are still subject to the above return rules
  • E-Tunes are non refundable
  • iA-Performance reserves the right to refund anyone’s money at any given time as well as the right to refuse products and service to anyone.